JDTC and Company Service Level Agreement

Services Covered

This SLA covers our products and online cloud services provided by JDTC and Company.

Performance Metrics and Goals

The performance of our services is measured by uptime. We strive to maintain the highest level of uptime possible and use Microsoft Azure to monitor this metric.

Service Credits

If our service uptime falls below the following thresholds, we will provide service credits as follows:

• Uptime less than 90%: 100% of service credits returned
• Uptime less than 95%: 50% of service credits returned
• Uptime less than 99.5%: 25% of service credits returned

Customer Support

We offer 24/7 email support, forum support, and chat support on our website. Our dedicated customer service team is always ready to assist you.

Review Period

This SLA will be reviewed and potentially revised once every year or when deemed unsustainable.

Termination

This SLA can be terminated under extraordinary circumstances such as natural disasters or ‘acts of God’.